Artificial Intelligence (AI) is no longer just a buzzword — it’s transforming how we work, make decisions, and create value. From improving efficiency to enabling automation and uncovering insights from extensive network traffic and subscriber data, AI is becoming the quiet driver behind smarter operations.
At TOMIA, we’re embracing this transformation by integrating AI into our services with a clear goal: to improve user experience, streamline operations, and optimize results for our customers. Here’s how we’re doing it:
We’ve integrated AI directly into our reporting tools, making insights more accessible than ever. Instead of navigating complex dashboards, users can interact with a straightforward chatbot to generate clear reports and visualizations.
AI also offers contextual recommendations, guiding decisions instead of simply showing raw data. This lowers the learning curve for new users, helps teams act faster, and bridges the gap between beginners and experts.
Networks are constantly evolving, and service optimization has historically relied on ongoing manual effort. With AI, we’re transforming that.
AI monitors service alerts and network faults in real-time to recommend configuration adjustments, such as raising steering redirection thresholds or lowering manual selection times. This not only reduces downtime but also allows for truly proactive optimization, ensuring subscribers experience seamless service.
Every subscriber behaves differently. Some use a lot of data, some use very little, and others stay silent. AI dynamically groups subscribers into meaningful usage segments and allows operators to take tailored actions, for example:
This degree of personalization allows operators to provide personalized roaming experiences at scale.
When it comes to quality management, early detection is everything. AI anomaly detection helps spot congestion, degradation, or outages before they turn into major problems.
By identifying low-performing networks, AI ensures subscribers are steered toward better options, reducing disruptions. The result? Fewer complaints, fewer errors, and higher subscriber satisfaction.
Our AI journey has concentrated on operational efficiency, from roaming QoS assurance and cost management to personalization. But the real impact is twofold:
While each AI use case yields unique outcomes, the overall benefits are clear:
AI is not a one-off feature; it’s an evolving capability that keeps opening new doors. At TOMIA, we’ll continue exploring where AI provides the most value to ensure our customers stay ahead in a fast-changing landscape. Because in the end, it’s not just about adopting AI. It’s about using AI to deliver measurable improvements in quality, experience, and efficiency.
Contact us to learn more about how to improve your subscriber experience while maintaining accurate cost control.